Parts Advisor

Westward Ford - Portage is seeking a knowledgeable and customer-focused Parts Advisor to join our team. As a key member of the parts department, you will provide essential support to customers and the service department by identifying, locating, and ordering automotive parts. The ideal candidate will have a passion for vehicles, a strong attention to detail, and a commitment to excellent customer service.

Primary Responsibilities

Track incoming and outgoing parts for the dealership, including looking up and charging out parts.

Order parts for customers, both internal (service) and retail.

Remain in constant contact with all internal departments regarding the receipt of special order parts

Collect parts order payments and ensure the appropriate paperwork is completed in order for accurate account payment and invoicing.

Additional duties as assigned.

Qualifications

Experience in an automotive parts role is preferred.

Experience with ordering, tracking and stocking is preferred.

Forward-facing customer service or sales experience.

Experience working with inventory management systems.

Excellent customer service skills with the ability to interact and provide effective service to all customers, both internal and retail.

Excellent verbal and written communication skills.

Ability to work in a fast-paced environment with changing priorities.