Body Shop Advisor

Fairway Autobody is seeking a Body Shop Advisor to be the primary point of contact for customers requiring collision repair services. This role involves providing exceptional customer service, coordinating repair work, and ensuring a smooth repair process from start to finish. The ideal candidate will have strong communication skills and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Greet customers, assess their needs, and provide repair estimates.

• Communicate effectively with customers regarding repair status, pricing, and expected completion time.

• Coordinate with technicians, MPI, and parts suppliers to ensure timely and accurate repairs.

• Document all repair orders, approvals, and updates accurately in the system.

• Perform quality control checks to ensure repairs meet company and industry standards.

• Handle customer inquiries and resolve any concerns in a professional manner.

• Maintain a clean and organized workspace.

Qualifications & Skills

• Previous experience in a body shop, automotive service, or a related field is preferred.

• Strong customer service and communication skills.

• Knowledge of automotive repair and MPI processes.

• Ability to multitask and work in a fast-paced environment.

• Proficiency with computer systems and estimating software is preferred